Royal Organza Silk Designer Saree

At Roop Sutra, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 3 days of delivery.
• Items must be:
  • Unused, unworn, and unwashed.
  • In original packaging with all tags intact.
• Items that do not meet these conditions will not be accepted.
• Unboxing video is required to verify the product condition.

2. Non-Returnable Items

• Accessories, innerwear, and sale/discounted items are not eligible for return.
• Customized or altered products cannot be returned.
• Note: Sale/discounted items cannot be returned. They are eligible only for exchange if the product is defective.

3. Return Process

• To initiate a return, please contact us via Contact page.
• Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

4. Refunds & Credit Notes

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If the product is defective or incorrect, a full refund (including shipping) will be issued.
• If the product is not defective and the reason for return is not valid, a credit note will be issued instead of a refund.
• Credit notes are valid for 90 days and can be used for any future purchase on our website.
• Courier charges will be deducted from the refund/credit amount.
• Charges:
  • Cash on Delivery (COD) Orders: ₹400 (₹200 each side)
  • Prepaid Orders: ₹400 (₹200 each side)
• Approved refunds will be processed within 7–10 business days to the original payment method (or via bank transfer/store credit for COD orders).

5. Exchanges

• We currently offer size exchanges (subject to availability).
• Approved exchange will be delivered within 7-10 days.
• Note: Sale/discounted items are only eligible for exchange if the product is defective.

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong product, please notify us within 24 hours of delivery.
• We will arrange for a replacement or issue a full refund, including shipping costs.

7. Contact Us

For return or refund-related queries, please reach us at:
📧 Email: help.roopsutra@gmail.com