At Roop sutra, we aim to deliver your orders quickly and efficiently while ensuring a smooth shopping experience.
1. Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time & Delivery
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Standard delivery time is 5–7 business days from the date of dispatch.
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Delivery times may vary depending on your location and courier service availability.
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Delays may occur due to unforeseen circumstances such as weather conditions or courier issues.
3. Shipping Charges
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Shipping charges will be displayed at checkout (if applicable).
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We may offer free shipping during special promotions or for orders above a certain amount.
4. Order Tracking
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Once your order has been shipped, you will receive a tracking number via SMS or email.
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Tracking updates may take 24–48 hours to reflect after dispatch.
5. Address Accuracy
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Please ensure your shipping address is complete and accurate.
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Roop sutra is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
6. International Shipping
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Currently, we only ship within India.
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Any changes to this policy will be updated here.
7. Delayed or Lost Shipments
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If your shipment is delayed or lost, please contact us with your order details for assistance.
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Replacement or refund decisions will be made on a case-by-case basis.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at help.roopsutra@gmail.com.