Purple Embroidery Saree Set (Saree With Blouse Piece)

At Roop sutra, we aim to deliver your orders quickly and efficiently while ensuring a smooth shopping experience.

1. Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time & Delivery

• Standard delivery time is 5–7 business days from the date of dispatch.

• Delivery times may vary depending on your location and courier service availability.

• Delays may occur due to unforeseen circumstances such as weather conditions or courier issues.

3. Shipping Charges

• Shipping charges will be displayed at checkout (if applicable).

• We may offer free shipping during special promotions or for orders above a certain amount.

4. Order Tracking

• Once your order has been shipped, you will receive a tracking number via SMS or email.

• Tracking updates may take 24–48 hours to reflect after dispatch.

5. Address Accuracy

• Please ensure your shipping address is complete and accurate.

• Roop sutra is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

6. International Shipping

• Currently, we only ship within India.

• Any changes to this policy will be updated here.

7. Delayed or Lost Shipments

• If your shipment is delayed or lost, please contact us with your order details for assistance.

• Replacement or refund decisions will be made on a case-by-case basis.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at help.roopsutra@gmail.com.

At Roop sutra, we value your satisfaction and strive to provide you with the best quality products. If you are not completely happy with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.

• Items showing signs of wear, damage, alteration, or without tags will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for returns:

• Sale or discounted items

• Custom-made or altered products

• Accessories (such as jewelry, hair accessories, etc.)

3. Return Process

• Contact our support team within the return period to initiate a return.

• Once approved, you will be provided with return instructions.

• The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 5–7 business days.

• Shipping charges (if any) are non-refundable.

5. Exchanges

• We offer exchanges for the same product in a different size or color, subject to availability.

• Exchange requests must be made within the return window.

6. Damaged or Defective Items

• If you receive a damaged or defective product, contact us within 48 hours of delivery with photos or videos as proof.

• We will arrange for a replacement or refund at no extra cost to you.

7. Cancellations

• Orders can be canceled within 12 hours of placement.

• Once shipped, orders cannot be canceled.

📩 For any return, refund, or exchange related queries, please contact us at help.roopsutra@gmail.com.